Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Most basic maintenance reminder lights (like for changing the air conditioning filter) can be manually cleared using a combination of steering wheel buttons or through the engineering mode on the central control screen. We will provide internal guidance manuals for these hidden operations to our B2B clients.

The main export hubs are Shanghai, Guangzhou/Shenzhen, Qingdao, Tianjin, and Ningbo. Shanghai has the most RoRo and container sailings to Europe, Africa, and the Americas. Southern China (Guangzhou/Shenzhen) is best for Southeast Asia and Oceania. Qingdao and Tianjin serve Korea, Japan, and northern routes efficiently. Choose based on three factors: sailing frequency to your port (weekly is ideal), total inland logistics cost from the car's location to the port, and whether your exporter has used-car export qualification at that port—some only operate from one or two ports. Also confirm the terminal handles used-car export declarations, since not every port processes them. Your exporter should recommend the optimal port-to-port combination with a written quote breakdown.