Chinese standard electric vehicles use the national standard (GB/T) charging interface. If your country uses the European standard (CCS2), American standard (CCS1), or Japanese standard (CHAdeMO), the vehicle cannot be plugged directly into local charging stations. To address this issue, we will recommend or provide high-quality certified adapters (Adapter) with CE/UL safety certification. Please confirm the charging station specifications in your area with our sales personnel before purchasing.

Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

Comparing headline prices alone will mislead you—quotes often bundle or exclude different items. Build a like-for-like comparison before deciding. Request every exporter to break their quote into: vehicle price, domestic transport in China, export handling and documentation fees, inspection fee, ocean freight to your port, and insurance. Then add what they exclude: your country's customs duty, VAT/GST, port charges, and local delivery. Watch for common padding: "service fees" of 3-8% that appear only in the final invoice, inflated inland transport (a truck from Guangzhou to a port should rarely exceed a few hundred dollars), and freight quotes that assume a shared container while charging you for a full one. Ask each exporter to state validity (7-14 days is normal) and whether the price is FOB or CIF. Once normalized, the cheapest quote usually isn't the lowest number—it's the one with the shortest list of exclusions and the clearest terms.