Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

We use an internationally certified electronic signature platform (such as DocuSign or Adobe Sign). Each signed contract generates a digital certificate with a timestamp and encrypted hash value, which has full legal defense effectiveness in international arbitration courts.

Yes. We will apply to customs or the trade promotion agency for a specific version of the certificate of origin (such as ASEAN Form E, China-ASEAN FTA certificate, etc.) to assist you in legally enjoying significant or even zero tariff treatment at the destination port.