Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

4S dealership records are directly connected to the manufacturer's database, making the data hard to tamper with and the most reliable, with original parts guaranteed; third-party repair shops usually are not connected, making their data unverifiable. Therefore, we only consider the connected records from 4S dealerships as valid historical documentation.

Comparing headline prices alone will mislead you—quotes often bundle or exclude different items. Build a like-for-like comparison before deciding. Request every exporter to break their quote into: vehicle price, domestic transport in China, export handling and documentation fees, inspection fee, ocean freight to your port, and insurance. Then add what they exclude: your country's customs duty, VAT/GST, port charges, and local delivery. Watch for common padding: "service fees" of 3-8% that appear only in the final invoice, inflated inland transport (a truck from Guangzhou to a port should rarely exceed a few hundred dollars), and freight quotes that assume a shared container while charging you for a full one. Ask each exporter to state validity (7-14 days is normal) and whether the price is FOB or CIF. Once normalized, the cheapest quote usually isn't the lowest number—it's the one with the shortest list of exclusions and the clearest terms.