EXW means you pay only for the car at the seller's yard—you handle everything else, including inland transport in China and export clearance, which is impractical from overseas. FOB includes delivery to the port and export customs clearance; you pay for ocean freight and insurance. CIF adds freight and basic insurance to a named destination port. For a first-time buyer, FOB is usually the best balance: the exporter, who knows Chinese logistics, handles the complicated part, while you control the freight booking and can shop rates among forwarders. Watch for exporters quoting unrealistically low FOB prices and making margin on inflated 'shipping services' later. Get a separate freight quote before signing, and compare the exporter's CIF offer against FOB plus your own freight estimate. Ask explicitly whether the price includes inspection, export license fees, and port charges—ambiguity here is the most common source of disputes.

Most Chinese brands provide owner manuals in Chinese only, but you can usually get an English version through three channels: ask the exporter (many keep PDF copies), download from the brand's overseas website, or use the car's built-in infotainment system which is often switchable to English. For parts, start with the VIN. Send it to the exporter and ask for the OEM part numbers you need — many parts are shared across models sold domestically and abroad. Common wear items (filters, brake pads, suspension components) are increasingly stocked by international parts platforms and can be shipped within days. For body panels and brand-specific electronics, ordering directly from China via the exporter is often the only option, so factor a 2–6 week wait into your planning. Practical tip: before buying, ask the exporter for a parts price list for the specific model. If they cannot supply one, that is a warning sign about after-sales support. Keep a small stock of common consumables in advance to avoid downtime.

Internal logistics scheduling uses GPS, but direct access accounts are not open to the public. We implement a "node reporting system": our customer service will proactively send you on-site photos with watermarks at three key points: when the vehicle is loaded onto the trailer, when it arrives at the port for storage, and when customs clearance is completed.