Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

We can purchase the hardware (diagnostic device) on your behalf. However, the original online diagnostic accounts (especially those involving anti-theft programming and module matching) have strict domestic IP location and real-name authentication restrictions, making it very difficult to log in stably from overseas for a long time, and we cannot guarantee technical support for this.

Of course. Our system supports single unit orders. However, objectively speaking, the shipping booking fees, documentation processing fees, and customs clearance fees for a single vehicle are very high. We recommend that individual buyers calculate the total landing cost before making a decision.