Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.

A compliant shipment from China includes a standard document set. Verify you receive all of them before the ship departs, because correcting documents mid-transit is slow and expensive. The core set: commercial invoice, bill of lading (original, if your country requires presentation for customs), packing list, certificate of origin, and the export customs declaration. For used cars, also expect the Chinese registration certificate copy, deregistration proof, and a condition/inspection report. Some destinations require additional certificates — GCC states need GSO conformity, EU countries need COC or individual approval, several African nations require BESC/ECTN tracking numbers issued before loading. Your customs broker will typically need the invoice and bill of lading at minimum, plus proof of vehicle age and emissions where age limits apply. Ask your exporter for scanned copies the day the vessel sails, not when it arrives: pre-clearance can cut port storage fees significantly. One caution: the invoice value must match your payment records. Under-declaring to save duties is customs fraud in most countries and risks seizure.

Before shipping you should hold: the sales contract and commercial invoice, the export declaration (customs form showing the VIN), the vehicle registration certificate, and the bill of lading or rail waybill once cargo is loaded. Verify them like this. The VIN on the invoice, the export declaration, and the waybill must be identical, character for character. The registration certificate should show a clear ownership chain with the seller as the current owner; ask for a scan before payment. The export declaration proves the car legally left China and is essential for customs clearance at destination. If the exporter cannot provide the registration certificate or hesitates on the VIN check, pause the deal. Also confirm who handles the document courier: originals should arrive before or with the vessel, because many ports will not release a car without original bills of lading.