Unauthorized personnel are prohibited from entering and taking photos inside the roll-on/roll-off ship, but we will provide photos of the vehicles parked in the loading area with the ship in the background. The bill of lading marked "Shipped on board" with the date is the most essential legal proof of loading.

A complete service history tells you more about a car than its mileage. In China, most maintenance is done at authorized (4S) dealers, and each visit is recorded in the brand's national database. First, ask the seller for the service booklet and maintenance invoices, then have your inspection agent call the brand's 4S network with the VIN to pull the full service record. This shows oil changes, major repairs, recall work and accident-related repairs. Second, check that the mileage recorded at each service visit increases logically. A gap between the database mileage and the dashboard reading is a red flag. Third, ask for the annual inspection (nianjian) records, which are mandatory in China and show whether the car passed emissions and safety checks on time. If the seller claims a full service history but the database shows no records, assume the car was maintained at small independent shops or neglected. Adjust your offer accordingly — plenty of used cars in China have documented histories.

Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.