Be sure to purchase cargo insurance (all-risk or water damage insurance). In case of damage, claim with the bill of lading, insurance policy, and proof of damage at the destination port.

A complete service history tells you more about a car than its mileage. In China, most maintenance is done at authorized (4S) dealers, and each visit is recorded in the brand's national database. First, ask the seller for the service booklet and maintenance invoices, then have your inspection agent call the brand's 4S network with the VIN to pull the full service record. This shows oil changes, major repairs, recall work and accident-related repairs. Second, check that the mileage recorded at each service visit increases logically. A gap between the database mileage and the dashboard reading is a red flag. Third, ask for the annual inspection (nianjian) records, which are mandatory in China and show whether the car passed emissions and safety checks on time. If the seller claims a full service history but the database shows no records, assume the car was maintained at small independent shops or neglected. Adjust your offer accordingly — plenty of used cars in China have documented histories.

Start by checking the after-sales clause in your contract—reputable exporters typically offer 3-12 months of parts support. The usual process: send the exporter a fault description with photos or a short video, plus your VIN and contract number. They will confirm whether it is a warranty case or a paid parts order. For warranty claims, common resolutions are free parts shipped with your next container, or a credit/refund for parts you source locally. Keep all communication in writing. To avoid long waits, ask for the OE part numbers in advance and check whether local dealers stock the same components—many Chinese brands share suppliers. Ordering common wear parts (filters, brake pads) together with the car shipment is the cheapest option by far.