The key document is the 机动车登记证书 (Vehicle Registration Certificate), the green booklet proving ownership. Along with it, the seller should provide the 行驶证 (driving license for the vehicle) and their ID. Verification steps: 1. Check that the VIN/chassis number on the certificate matches the car exactly, stamped on the dashboard and door frame 2. The certificate's 所有人 (owner) field must match the seller's company name or the export agent they claim to work with 3. Look at the registration history pages—frequent transfers in a short period can indicate problem cars being flipped 4. Confirm the car is not marked 抵押 (mortgaged/pledged to a bank) Be cautious if the seller only shows photos of these documents and refuses a live video panning across the original booklet with the day's newspaper. Also verify the export company has 二手车出口资质 (used-car export qualification)—a legitimate exporter will share their license number, which you can cross-check on Chinese commerce bureau websites.

Compliance with the law is an absolute requirement for exports. All vehicles exported through our platform must complete the following legal processes: release all domestic bank mortgages, pay all traffic fines, and complete the formal deregistration for "transfer pending export" with the Chinese public security traffic management department. Only vehicles with 100% clear ownership can be approved for export permits.

Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.