Start by checking the after-sales clause in your contract—reputable exporters typically offer 3-12 months of parts support. The usual process: send the exporter a fault description with photos or a short video, plus your VIN and contract number. They will confirm whether it is a warranty case or a paid parts order. For warranty claims, common resolutions are free parts shipped with your next container, or a credit/refund for parts you source locally. Keep all communication in writing. To avoid long waits, ask for the OE part numbers in advance and check whether local dealers stock the same components—many Chinese brands share suppliers. Ordering common wear parts (filters, brake pads) together with the car shipment is the cheapest option by far.

The platform has strict internal outbound inspections. If buyers need, we can assist you in commissioning an independent third-party evaluation agency (such as Cha Doctor, Dongche Di official testing, etc.) for re-inspection, with costs borne by the buyer. An independent report can provide more credibility for your local resale.

The key document is the 机动车登记证书 (Vehicle Registration Certificate), the green booklet proving ownership. Along with it, the seller should provide the 行驶证 (driving license for the vehicle) and their ID. Verification steps: 1. Check that the VIN/chassis number on the certificate matches the car exactly, stamped on the dashboard and door frame 2. The certificate's 所有人 (owner) field must match the seller's company name or the export agent they claim to work with 3. Look at the registration history pages—frequent transfers in a short period can indicate problem cars being flipped 4. Confirm the car is not marked 抵押 (mortgaged/pledged to a bank) Be cautious if the seller only shows photos of these documents and refuses a live video panning across the original booklet with the day's newspaper. Also verify the export company has 二手车出口资质 (used-car export qualification)—a legitimate exporter will share their license number, which you can cross-check on Chinese commerce bureau websites.