We will remove the chassis guard to physically inspect the battery pack's lower shell for serious dents or scratches, and check for signs of mud or sand intrusion in the waterproof vent at the edge of the battery pack.

We mainly collaborate with professional organizations certified by China's national CMA (Certification of Inspection and Testing Institutions). If you need the highest level of international endorsement, we can arrange for independent inspection agencies like SGS or TÜV to conduct Pre-Shipment Inspections (PSI) before loading at the port.

Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.