Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Unlike new car exports, there are currently no large national export tax rebates for used cars in China. Therefore, our FOB price is purely the vehicle's residual value plus compliant operating costs, leaving no room for price wars using subsidies.

We maintain an absolute skeptical attitude. In addition to regular visual inspections, we focus on checking for sediment accumulation around the sunroof drainage channels and look for water stains under the A-pillar trim and front floor mats. This is the only effective physical evidence to determine if the sunroof drainage holes are blocked, leading to hidden leaks.