Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

From a technical perspective, China's "National VI B (China VI-b)" is one of the strictest emission standards globally, with limits on carbon monoxide, nitrogen oxides, and particulate matter that are even stricter than some of Europe's Euro VI standards. However, the two are not legally recognized by each other, depending on your country's import regulations.

We will proactively provide a third-party inspection report (such as from Check Doctor), support customers in re-inspection at the store, and promise "return of major accident vehicles."