Cross-border after-sales support mainly comes from three channels: 1. Contract terms: Reputable exporters commit in the sales contract to engine and gearbox coverage for 30 days after pickup, excluding wear-and-tear items. Get this in writing before paying. 2. Inspection report: The pre-shipment inspection report is your baseline. If the car arrives with problems that contradict the report (e.g., hidden accident damage not disclosed), you can file a claim against it. 3. Parts supply: For mainstream Chinese brands, spare parts channels exist in Russia, Central Asia, the Gulf, and Africa. Many exporters will help you source and ship parts after delivery. Practical tips: inspect the car on arrival and photograph everything; report any issue in writing within 48 hours; keep all shipping documents. Claims filed weeks later are hard to prove.

After receiving the final payment, we will send you the complete set of original customs clearance documents via DHL or FedEx, which typically includes: - Bill of Lading (B/L) - Commercial Invoice - Packing List - Certificate of Origin (CO) - Used Vehicle Export License issued by the Ministry of Commerce of China Note: If your local customs requires additional documents (such as VIN consistency certificate), please inform us in advance before shipping.

Battery condition is the single biggest value factor in a used EV, and it can be measured — do not accept a verbal "battery is fine" without data. First, ask for a battery health certificate: brands like BYD, NIO, XPeng and Li Auto can generate an official state-of-health report from the VIN, usually within minutes at a dealer or via the brand's app. Look for SOH above 85% for a car under five years old. Second, request a charge-and-discharge test during inspection: the displayed range at 100% charge compared with the original rated range gives a practical health estimate. Third, check battery warranty status. Most Chinese brands offer 8 years or 150,000–200,000 km on the battery pack, and the remaining warranty usually transfers with the car — get this in writing. Fourth, for cars heading to hot climates, confirm the battery cooling system works; overheating is a common killer of battery life. Add a minimum SOH guarantee to your purchase contract so you have recourse if the battery underperforms.