The storage area at the roll-on/roll-off terminal is entirely outdoors, which is standard practice at ports worldwide. During the few days vehicles wait to be loaded, they will inevitably be exposed to sun and rain and accumulate dust. We will not provide custom car covers as this would significantly hinder the efficiency of dock workers moving vehicles.

We will never perform blind deep disassembly unless there are clear severe fault codes or extreme noises. The sealing of the engine and transmission is crucial, and compromising the factory seals to investigate non-existent issues is unprofessional. We rely on data flow and external acoustic and fluid analysis to make judgments.

Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.