Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Strict definition: All metal body parts (doors, hood, fenders) and the frame must retain the original factory paint, with uniform paint thickness readings. Minor touch-ups or replacements of plastic bumpers, as they do not affect metal corrosion protection and vehicle structure, can still be classified as "original paint" in a broad sense, but we will separately note the condition of the bumper.

You can watch the car through live streaming or VR, or entrust a local third-party agency to inspect the car for you. Transparency about the car's condition is the foundation of trust.