Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

State of Health (SOH) tells you how much of the original battery capacity remains. Here's how to use it. Reading the report: SOH is usually shown as a percentage of original capacity. A car at 90% SOH retains roughly 90% of its original range. Also check for cell imbalance (voltage spread between modules)—a low SOH with balanced cells is often fine, but high imbalance causes sudden range drops and charging problems. Acceptable thresholds: for a car under 3 years old, expect 90%+ SOH. For 3-5 years, 85-90% is normal. Below 80% SOH, the battery may soon need replacement—replacement costs can exceed the car's value, so negotiate hard or walk away. How to verify: don't trust a screenshot. Ask for a live screen recording of the diagnostic app (like the brand's official tool) starting from the car's VIN page. Cross-check the fast-charging curve: a healthy battery charges at near-peak rate up to 60-70%; a degraded one tapers early. Finally, remember that hot climates degrade batteries faster—if the car spent its life in southern China, scrutinize SOH more carefully.

Internal logistics scheduling uses GPS, but direct access accounts are not open to the public. We implement a "node reporting system": our customer service will proactively send you on-site photos with watermarks at three key points: when the vehicle is loaded onto the trailer, when it arrives at the port for storage, and when customs clearance is completed.