It depends on the specific brand and model. Some brands (like BYD and MG) have native multilingual systems that can switch to English directly; however, some models designed for the Chinese domestic market only have a Chinese interface. For systems that only have Chinese, we can assist with compliant system flashing (installing international firmware) or adding modules that support Apple CarPlay/Android Auto, so you can use Google Maps. The details page will clearly indicate the language status of each vehicle's system.

No, it is absolutely impossible to get a refund. Not only will there be no refund, but if the proceeds from the port auction of the abandoned cargo are insufficient to cover the exorbitant demurrage and disposal fees, the shipping company and customs will still pursue you (the bill of lading recipient) for the remaining debt through international legal proceedings.

Chinese standard electric vehicles use the national standard (GB/T) charging interface. If your country uses the European standard (CCS2), American standard (CCS1), or Japanese standard (CHAdeMO), the vehicle cannot be plugged directly into local charging stations. To address this issue, we will recommend or provide high-quality certified adapters (Adapter) with CE/UL safety certification. Please confirm the charging station specifications in your area with our sales personnel before purchasing.