Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Vetting takes a day and can save you thousands. Work through this checklist. Verify the business: ask for the company registration number and check it on China's National Enterprise Credit Information system or a commercial registry tool. Confirm the registered address matches where they claim to operate, and that their business scope includes vehicle export. Check export credentials: they must hold a used-vehicle export license issued by Chinese commerce authorities. Ask for the license and a recent export declaration showing they actually ship cars. Test their knowledge: a real exporter answers detailed questions about your destination country's import rules (age limits, left/right-hand drive, emission standards) without hesitation. Vague answers about your own country's requirements are a red flag. Structure payments safely: small deposit (10-20%), balance only against inspection reports and shipping documents, ideally through a payment method with recourse. Refuse full prepayment by irreversible transfer—no legitimate exporter requires it.

1) Verify the company: business license, export track record, and a live video call where they show the actual car and its VIN. 2) Hire an independent pre-shipment inspection. 3) Sign a contract stating the VIN, specs, price, Incoterm, and refund conditions. 4) Pay a 20–30% deposit by bank transfer only after the contract is signed — never the full amount, and never to a personal account. 5) After the inspection passes, pay the balance against a copy of the bill of lading. 6) Track the shipment and prepare import documents. 7) Inspect the car on arrival before releasing any final documents. Each step is a checkpoint. Don't let the seller rush you past one.