Changes must be requested before the shipping cut-off date (SI Cut-off Date) prior to the vessel's departure. Once the vessel has sailed, the shipping company will charge a high amendment fee, which may also cause delays in customs clearance at the destination port, with costs borne by the buyer.

The storage area at the roll-on/roll-off terminal is entirely outdoors, which is standard practice at ports worldwide. During the few days vehicles wait to be loaded, they will inevitably be exposed to sun and rain and accumulate dust. We will not provide custom car covers as this would significantly hinder the efficiency of dock workers moving vehicles.

Be sure to purchase cargo insurance (all-risk or water damage insurance). In case of damage, claim with the bill of lading, insurance policy, and proof of damage at the destination port.