Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Yes. Due to the significant difficulty in extinguishing lithium battery fires, insurance companies typically charge 20%-40% higher rates for comprehensive coverage on used EVs compared to ICE vehicles. Additionally, the absolute deductible for minor scratches on the body will also be increased accordingly.

If your market is in extremely cold regions (like Russia or Northern Europe), we strongly recommend purchasing ternary lithium (NMC) models equipped with heat pump air conditioning. The range achievement rate of used LFP batteries typically plummets at minus 15 degrees, and we will alert you accordingly.