It depends on the situation. If the video inspection reveals significant mechanical faults or structural damage not disclosed in the inspection report, the deposit will be refunded 100% unconditionally; however, if the buyer defaults for subjective reasons (such as suddenly not liking the color or financial issues), the deposit will be retained as compensation for taking the vehicle off the market.

Our system provides basic risk alerts based on the general regulations of the main exporting countries, but the final responsibility for confirming whether the vehicle meets the import country's regulations lies with the buyer. We will rigorously indicate the vehicle's production year, first registration date, and Chinese emission standards (such as National V, National VI) on the details page. We recommend that you submit this accurate data to the local vehicle management department or customs agent for verification before placing an order.

The standard process looks like this: 1. Selection: pick the car, request the VIN, registration certificate, and recent photos/videos. For higher-value cars, order an independent third-party inspection. 2. Negotiation and contract: agree on price and terms. Sign a written contract stating the car's condition, price, payment schedule, and delivery terms (FOB or CIF). 3. Deposit: typically 20-30% to reserve the car. Pay to the company's corporate account, never a personal one. 4. Verification: your agent or inspector confirms the car matches the contract before the balance is due. 5. Balance and export: pay the remaining amount; the seller arranges inland transport, export customs clearance, and port loading. 6. Shipping documents: you receive the commercial invoice, packing list, and bill of lading - usually by courier or email. 7. Arrival: your customs broker clears the car, you pay duties and taxes, then register it locally. Total timeline is usually 4-8 weeks depending on the shipping route.