SellWellAuto platform strictly controls the export process and collaborates with independent inspection agencies to provide vehicle inspection reports directly on the platform.

Start by checking the after-sales clause in your contract—reputable exporters typically offer 3-12 months of parts support. The usual process: send the exporter a fault description with photos or a short video, plus your VIN and contract number. They will confirm whether it is a warranty case or a paid parts order. For warranty claims, common resolutions are free parts shipped with your next container, or a credit/refund for parts you source locally. Keep all communication in writing. To avoid long waits, ask for the OE part numbers in advance and check whether local dealers stock the same components—many Chinese brands share suppliers. Ordering common wear parts (filters, brake pads) together with the car shipment is the cheapest option by far.

Fake or recycled inspection reports are a real risk. Verify authenticity before wiring the balance payment. First, match the VIN: the report must show the full VIN, and the photos must include close-ups of the VIN plate on the chassis and the windshield tag. Ask for a live video call where the inspector walks to the car, shows the VIN tag, and then pans across the dashboard, odometer, and any defects noted in the report—on the same call. Check metadata: ask for original photos rather than screenshots. Files sent via WeChat often strip EXIF, so request the inspector to email originals or use a cloud link where timestamps and GPS data are visible. Cross-verify details: the odometer reading in the video should match the report exactly, and paint-thickness readings should be reproducible—ask the inspector to re-measure 2-3 spots live. Use a known inspection company rather than one recommended solely by the seller, and pay the inspector directly. An independent inspector has no incentive to hide defects.