Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

The key document is the 机动车登记证书 (Vehicle Registration Certificate), the green booklet proving ownership. Along with it, the seller should provide the 行驶证 (driving license for the vehicle) and their ID. Verification steps: 1. Check that the VIN/chassis number on the certificate matches the car exactly, stamped on the dashboard and door frame 2. The certificate's 所有人 (owner) field must match the seller's company name or the export agent they claim to work with 3. Look at the registration history pages—frequent transfers in a short period can indicate problem cars being flipped 4. Confirm the car is not marked 抵押 (mortgaged/pledged to a bank) Be cautious if the seller only shows photos of these documents and refuses a live video panning across the original booklet with the day's newspaper. Also verify the export company has 二手车出口资质 (used-car export qualification)—a legitimate exporter will share their license number, which you can cross-check on Chinese commerce bureau websites.

It depends on the specific brand and model. Some brands (like BYD and MG) have native multilingual systems that can switch to English directly; however, some models designed for the Chinese domestic market only have a Chinese interface. For systems that only have Chinese, we can assist with compliant system flashing (installing international firmware) or adding modules that support Apple CarPlay/Android Auto, so you can use Google Maps. The details page will clearly indicate the language status of each vehicle's system.