Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Most new car manufacturers' e-SIMs are directly soldered onto the T-Box motherboard (surface-mounted) and cannot be removed and replaced like a phone. Unauthorized desoldering of the motherboard may cause complete communication failure in the vehicle, and we strictly prohibit this operation.

It must be stated objectively: used cars in China are produced according to national standards (GB) and have not been originally certified by Saudi SASO or GSO of Gulf countries. Buyers must find a local agent with customs clearance capabilities to complete the clearance through exemption documents or compliant modifications after arrival (such as wrapping or adding specific alarms).