Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

This is a key legal issue. If the inspection is conducted by a third party appointed by us, we will be the primary responsible party and provide limited compensation to you, after which we will seek reimbursement from the inspection agency; if the inspection agency is designated by you personally (such as SGS), you will need to file a claim directly with that agency according to its service terms.

A Chinese history report (查博士, 精真估, or 4S-shop records) usually contains several sections. Here's how to read them. Accident records: entries tagged 重大事故 (major accident) or listings at an insurance payout above 30% of the car's value are serious red flags. Airbag deployment is a deal-breaker for most buyers. Mileage timeline: check that mileage increases logically between service visits. A sudden drop between two dates means odometer tampering—walk away. Ownership count: more than 3 owners in 5 years suggests a problem car. Also check the 使用性质 field: a car registered as 营运 (commercial/taxi use) has a much shorter legal lifespan. Maintenance entries: consistent 4S dealership records are a good sign; long gaps aren't necessarily fatal if the owner used independent shops, but ask for receipts. Cross-check the report against the VIN plate, registration certificate, and physical inspection. If the report shows no accidents but paint thickness readings say otherwise, trust the metal, not the paper.