The catalytic converter contains precious metals, making it a target for theft. During chassis inspection, we check if the welding points of the catalytic converter are in their original state. Once verified, the vehicle will be sealed after being handed over to port logistics to prevent disassembly and resale.

Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

You can watch the car through live streaming or VR, or entrust a local third-party agency to inspect the car for you. Transparency about the car's condition is the foundation of trust.