It completely falls under force majeure. After the delivery is completed (crossing the ship's rail) under FOB or CIF terms, the seller (us) bears no liability for refunds or compensation due to political risks or legal changes in the destination country that hinder customs clearance or lead to confiscation.

It depends on the situation. If the video inspection reveals significant mechanical faults or structural damage not disclosed in the inspection report, the deposit will be refunded 100% unconditionally; however, if the buyer defaults for subjective reasons (such as suddenly not liking the color or financial issues), the deposit will be retained as compensation for taking the vehicle off the market.

Our documentation department has the latest versions of UN38.3 (United Nations Transport of Dangerous Goods Test and Standards) and MSDS reports authorized or filed by major Chinese new energy brands (such as BYD, Geely, GAC), which are essential customs documents for declaring dangerous goods to the maritime authority.