Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

Test-drive cars experience much more mechanical wear due to extreme conditions like cold starts and emergency braking compared to regular family cars. We can identify this by tracing whether the first owner was a 4S dealership or the manufacturer. If so, we will reassess its value based on "operational intensity" standards.

This is a key legal issue. If the inspection is conducted by a third party appointed by us, we will be the primary responsible party and provide limited compensation to you, after which we will seek reimbursement from the inspection agency; if the inspection agency is designated by you personally (such as SGS), you will need to file a claim directly with that agency according to its service terms.