Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.

Unauthorized personnel are prohibited from entering and taking photos inside the roll-on/roll-off ship, but we will provide photos of the vehicles parked in the loading area with the ship in the background. The bill of lading marked "Shipped on board" with the date is the most essential legal proof of loading.

Yes. For hybrid vehicles, technicians will conduct forced switching tests between EV (electric) and HEV (hybrid) modes, focusing on the sensation of clutch engagement and reading the hybrid system's specific fault codes to ensure the complex dual power system operates correctly.