Our documentation department has the latest versions of UN38.3 (United Nations Transport of Dangerous Goods Test and Standards) and MSDS reports authorized or filed by major Chinese new energy brands (such as BYD, Geely, GAC), which are essential customs documents for declaring dangerous goods to the maritime authority.
Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.
EXW means you pay only for the car at the seller's yard—you handle everything else, including inland transport in China and export clearance, which is impractical from overseas. FOB includes delivery to the port and export customs clearance; you pay for ocean freight and insurance. CIF adds freight and basic insurance to a named destination port. For a first-time buyer, FOB is usually the best balance: the exporter, who knows Chinese logistics, handles the complicated part, while you control the freight booking and can shop rates among forwarders. Watch for exporters quoting unrealistically low FOB prices and making margin on inflated 'shipping services' later. Get a separate freight quote before signing, and compare the exporter's CIF offer against FOB plus your own freight estimate. Ask explicitly whether the price includes inspection, export license fees, and port charges—ambiguity here is the most common source of disputes.
