Battery condition is the single biggest value factor in a used EV, and it can be measured — do not accept a verbal "battery is fine" without data. First, ask for a battery health certificate: brands like BYD, NIO, XPeng and Li Auto can generate an official state-of-health report from the VIN, usually within minutes at a dealer or via the brand's app. Look for SOH above 85% for a car under five years old. Second, request a charge-and-discharge test during inspection: the displayed range at 100% charge compared with the original rated range gives a practical health estimate. Third, check battery warranty status. Most Chinese brands offer 8 years or 150,000–200,000 km on the battery pack, and the remaining warranty usually transfers with the car — get this in writing. Fourth, for cars heading to hot climates, confirm the battery cooling system works; overheating is a common killer of battery life. Add a minimum SOH guarantee to your purchase contract so you have recourse if the battery underperforms.

Customs clearance at destination is usually handled by a licensed customs broker, not the exporter. You can hire one yourself or use a broker recommended by your shipping agent. The typical flow: your broker files the import declaration using the documents the exporter must provide — the commercial invoice, packing list, bill of lading, and the certificate of origin. Depending on your country's rules, you will also need to pay import duty, VAT or sales tax, and any excise or environmental levies before the car is released. Things that commonly delay clearance: mismatched VIN numbers between documents, missing pre-shipment inspection certificates (required in some African and Middle Eastern countries), or non-compliance with your country's used-car import age limits. Budget 3–10 working days for clearance after the vessel arrives, plus storage fees if documents are incomplete. Tip: send all documents to your broker for review before the ship departs China — fixing errors at origin is much cheaper than demurrage at destination.

It rarely happens, but there is a clear mechanism. If the transaction is canceled due to our reasons (such as the vehicle being suddenly seized by judicial authorities during the transfer), we will refund the full deposit you have paid and provide additional compensation according to the penalty clauses in the contract.