The industry-standard structure protects both sides. Pay 20-30% deposit after signing the contract and verifying the exporter's license—never more. The balance is paid only after your independent inspection report confirms the car matches the contract, ideally against a copy of the bill of lading so the exporter can't ship a different vehicle. For extra protection, tie payments to milestones: deposit on contract, second tranche after inspection passes, final payment when shipping documents are released. Some buyers use escrow services or trade assurance platforms for the first transaction with a new supplier; fees run 1-3% but are worth it for large amounts. Always pay to a corporate bank account matching the exporter's registered name. Keep every agreement in the written contract—verbal promises like 'we'll fix that before shipping' are unenforceable. If an exporter demands 50%+ upfront or full payment before inspection, walk away; that structure leaves you with no leverage.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Yes. For bulk purchases, we can organize and package the core historical records (transfer records, maintenance summaries) for each vehicle. If an English version is needed, we can provide a basic machine translation reference, and human translation assistance for key technical terms.