Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Act fast and follow the paper trail you built before buying. First, document everything immediately: take photos and videos of the fault, note the date of arrival and the odometer reading. Most exporters offer a commercial warranty window (typically 15-30 days after arrival) for major components like the engine, transmission and high-voltage battery. Contact the exporter in writing with the evidence, referencing your contract's warranty clause. For minor issues, a common arrangement is that they air-freight the spare part to you or reimburse a capped repair amount at a local workshop. To protect yourself before purchase: get the warranty terms written into the sales contract, including response time, what is covered, and how parts compensation is calculated. Also ask which fast-wearing parts (brake pads, filters, wipers) they recommend buying together with the car, so you are not stuck waiting for a small part from overseas.

Both are common, and the right choice depends on budget and destination: 1. Container shipping (20ft/40ft): The car is sealed inside a container, offering better protection and allowing you to load spare parts inside the car. Typical cost from Shanghai to major world ports: $1,500-$3,000 per car. Best for long distances and high-value vehicles. 2. RoRo (roll-on/roll-off): The car is driven onto the ship and secured on deck. Cheaper ($800-$1,800 to most ports) and faster to load, but exposed to weather and port handling. Not all routes offer RoRo service. Transit time examples: to the Gulf 15-25 days, to West Africa 30-45 days, to Latin America 25-40 days, to Europe 20-35 days. Ask your exporter which option serves your destination port, and always insure the shipment for full value.