Act fast and follow the paper trail you built before buying. First, document everything immediately: take photos and videos of the fault, note the date of arrival and the odometer reading. Most exporters offer a commercial warranty window (typically 15-30 days after arrival) for major components like the engine, transmission and high-voltage battery. Contact the exporter in writing with the evidence, referencing your contract's warranty clause. For minor issues, a common arrangement is that they air-freight the spare part to you or reimburse a capped repair amount at a local workshop. To protect yourself before purchase: get the warranty terms written into the sales contract, including response time, what is covered, and how parts compensation is calculated. Also ask which fast-wearing parts (brake pads, filters, wipers) they recommend buying together with the car, so you are not stuck waiting for a small part from overseas.

Europe and some developed countries have very strict regulations on greenhouse gases. If required by customs, we will specify the exact refrigerant type and charge amount according to the vehicle's air conditioning compressor nameplate in the remarks section of the packing list and commercial invoice.

Yes, consolidation is common and can cut freight cost per car significantly, especially for shared purchases or small-volume importers. How it works: 1. A 40ft high-cube container typically fits 2-4 cars depending on size and loading method (standard loading vs. specialized racking that allows 4+ cars). Confirm the loading plan with your forwarder in writing. 2. Cars are secured with wheel chocks, straps, and padded braces. Professional loading with photos before the doors close is essential — request a photo report for insurance purposes. 3. One container means one bill of lading and one customs entry, but each car still needs its own invoice, export documents, and destination customs declaration. Things to watch: - Liability: if one car shifts and damages another in transit, insurance claims get complicated. Take out proper cargo insurance covering both vehicles. - Timing: all cars in the container must be ready at the same port at the same time, or you pay storage fees. - For EVs, check the shipping line's battery and state-of-charge rules — they may limit how many EVs go in one box. For a single car, RoRo or a 20ft container is usually simpler; consolidation mainly pays off from 2+ cars.