Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

Absolutely not. Exporting used cars requires clear proof of foreign currency receipts in USD/EUR (water bill) to be provided to the Chinese foreign exchange administration, customs, and tax authorities for document verification. Cryptocurrencies are considered illegal settlement channels.

The industry-standard structure protects both sides. Pay 20-30% deposit after signing the contract and verifying the exporter's license—never more. The balance is paid only after your independent inspection report confirms the car matches the contract, ideally against a copy of the bill of lading so the exporter can't ship a different vehicle. For extra protection, tie payments to milestones: deposit on contract, second tranche after inspection passes, final payment when shipping documents are released. Some buyers use escrow services or trade assurance platforms for the first transaction with a new supplier; fees run 1-3% but are worth it for large amounts. Always pay to a corporate bank account matching the exporter's registered name. Keep every agreement in the written contract—verbal promises like 'we'll fix that before shipping' are unenforceable. If an exporter demands 50%+ upfront or full payment before inspection, walk away; that structure leaves you with no leverage.