Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

This involves personal privacy, and we have no right or ability to retrieve personal driving violation records from the traffic police system. We can only infer if there was aggressive driving by checking if the engine has been reprogrammed with a higher-level ECU (stage 1/2) or if the transmission has a history of severe overheating.

As long as the scratches do not damage the aluminum battery pack casing and do not cause structural dents in the crash beam, we will document it in the inspection report as "Surface Scuff" and no replacement will be made.