Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

Chinese customs strictly prohibits the export of assembled or cut vehicles that meet mandatory scrapping standards. Since our pre-inspection is very strict, this situation is highly unlikely. However, if the vehicle is detained and returned by customs due to a policy misjudgment, we will fully refund your deposit without interest, ensuring you bear no policy risk.

Rust is one of the most underestimated problems in remote buying. Request specific evidence: photos of the underbody, wheel arches, door sills, and around the windshield seal; close-ups of suspension mounting points; and ideally paint thickness readings across panels (factory paint is typically 80-120μm; heavy patches suggest bodywork). Northern Chinese cars may have winter road-salt corrosion; coastal cars can show surface rust on exposed metal. Surface rust on exhaust and bolts is normal—structural rust on frame rails, subframes, or brake lines is a deal-breaker, especially if the car is headed to a humid or coastal market. Have the inspector tap suspicious areas during the video call: flaky or bubbling metal sounds hollow. Walk away if the seller refuses underbody photos.