Please take timestamped photos and videos at the first opportunity when picking up the car at the destination port (before leaving the port area). We will compare these with the final archived images taken at the Chinese port before shipping. If it is confirmed that we missed reporting it during the pre-shipment inspection, we will provide compensation for parts or labor costs based on the severity of the defect; if it is new physical damage incurred during shipping, the insurance claim process will need to be initiated.

As long as the scratches do not damage the aluminum battery pack casing and do not cause structural dents in the crash beam, we will document it in the inspection report as "Surface Scuff" and no replacement will be made.

Heavy-use vehicles often look clean in photos but show specific wear patterns. Here's what to check: 1. Rear sag and suspension: ask for a side-profile photo of the car on level ground. If the rear sits noticeably lower than the front, the rear springs or shocks may be worn from constant heavy loads. Compare with factory ride height specs. 2. Pedal and seat wear: accelerator and brake pedals with polished metal patches, and a driver's seat bolster that is flattened or cracked, indicate high mileage or intensive commercial use — even if the odometer says otherwise. 3. Hitch and tow bar marks: check the rear bumper area in close-up photos for scratches, bolt holes, or a removed tow bar mount. Ask the seller directly whether the car ever towed. 4. Underbody and frame: request underbody photos. Look for bent or scraped crossmembers, fresh undercoating hiding damage, or uneven tire wear across the rear axle. 5. Data check: many ride-hailing cars in China have records in maintenance databases — a professional inspection agency can flag cars with commercial fleet history. If the seller refuses underbody or close-up photos, treat it as a warning sign and consider another vehicle.