Basic Information

BrandVolkswagen
SeriesSantana
Year2019
First Registration2019/08
Mileage47,900km
Transfer Count0times
FuelGasoline
TransmissionManual
Engine1.5L 112 L4
Color
Seats5seats

Condition Description

Basic vehicle condition is good; claimed once; no transfers.

Q&A

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What is the latest time to request changes to the consignee and notify party on the bill of lading?

Changes must be requested before the shipping cut-off date (SI Cut-off Date) prior to the vessel's departure. Once the vessel has sailed, the shipping company will charge a high amendment fee, which may also cause delays in customs clearance at the destination port, with costs borne by the buyer.

After the vehicle arrived at the port, it was found that the rubber parts of the chassis (such as dust covers and engine mounts) had extensive cracking. Does this fall under the compensation for "certain repair parts compensation"?

Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.

What are the specific evaluation criteria for "original paint" on your platform? Does repainting a bumper count?

Strict definition: All metal body parts (doors, hood, fenders) and the frame must retain the original factory paint, with uniform paint thickness readings. Minor touch-ups or replacements of plastic bumpers, as they do not affect metal corrosion protection and vehicle structure, can still be classified as "original paint" in a broad sense, but we will separately note the condition of the bumper.