Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

Demurrage is a penalty charged by the port or shipping company for not clearing and picking up goods on time after they arrive. To avoid it: send customs documents in advance and ensure the recipient is prepared with duties and import qualifications.

The headliner is considered an "irreversible interior component." If the edges are delaminated or there are deep, hard-to-clean dark water stains, it will directly lead to a downgrade in the interior grade, even if it does not affect driving. We will not use pins or low-quality glue for cosmetic repairs.