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Basic Information

BrandVolkswagen
SeriesSantana
Year2023
First Registration2023/03
Mileage76,800km
Transfer Count1times
FuelGasoline
TransmissionAutomatic
Engine1.5L 112 L4
Color
Seats5seats

Condition Description

Overall condition is excellent; claimed twice; transferred once.

Q&A

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Will the insect bodies and willow catkins on the vehicle's water tank and condenser surface be forcibly washed away with a high-pressure water gun before inspection?

Do not use a high-pressure water gun directly! The high-pressure water can instantly damage the fragile aluminum fins of the condenser, leading to a permanent decrease in cooling efficiency. We can only use a low-pressure air gun or a soft brush for surface cleaning.

For PHEV plug-in hybrid models, are you responsible if overseas technicians do not follow the dedicated hybrid mode for exhaust during oil changes, leading to engine overheating?

This is a typical case of "secondary damage caused by unprofessional rescue." Many hybrid vehicles require access to "maintenance mode" via engineering computers to allow the water pump to run at full speed for exhaust. We do not bear any moral or financial responsibility for cylinder damage caused by local technicians' misoperation.

When checking the history records, can you distinguish whether the vehicle was involved in a "single-vehicle accident (like hitting a wall)" or a "multi-vehicle rear-end collision"?

If insurance claims records are accessed, there will usually be notes like "the insured vehicle is fully responsible for hitting a fixed object" or "third-party liability insurance payment." We can roughly reconstruct the accident scene based on this and cross-verify the stress points on the vehicle's frame with paint thickness gauge data.