Two separate protections matter: cargo insurance and contractual risk transfer. Cargo insurance: for container or RoRo shipments, buy marine cargo insurance covering total loss and damage, typically 110% of the CIF value (average cost 0.3%–0.8%). Check exclusions — many policies exclude pre-existing damage, so a pre-shipment inspection report is essential to prove the car's condition at loading. Incoterms define who bears risk and cost at each stage: 1. FOB (Free On Board): exporter pays until the car is loaded on the vessel; risk passes to you at that point. You pay ocean freight and insurance. Common and usually cheapest if you have your own freight forwarder. 2. CIF (Cost, Insurance and Freight): exporter pays freight and minimum insurance to your port. Convenient but the insurance coverage is basic — consider topping it up. 3. EXW (Ex Works): you handle everything from the exporter's yard; only choose this if you have a trusted agent in China. Put the agreed Incoterm and port clearly in the contract, and never release final payment before the Bill of Lading is issued.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.

A structured live video inspection can catch most mechanical problems. Ask the seller to do the following in order: Cold start: film the engine bay before starting — check for leaks, cracked hoses, and corrosion. Then start from cold and listen for rattling or knocking during the first minute; abnormal noises on cold start often mean worn internals. Fluids: pull the oil dipstick — milky or foamy oil suggests head gasket issues. Check coolant color and level. Transmission: with the car warmed up, film each gear shift, forward and reverse. Hesitation, harsh jerks, or slipping RPM are red flags. Brakes: test at low speed in a safe area — the pedal should feel firm, not spongy, and the car must not pull to one side. Tires: walk around and film each tire's sidewall and tread. Uneven wear suggests alignment or suspension problems. Combine this with an independent pre-shipment inspection for a professional report — the video call is your first filter, not the final verdict.