Basic Information

BrandVolkswagen
SeriesTharu
Year2020
First Registration2020/12
Mileage120,000km
Transfer Count-
FuelGasoline
TransmissionDCT
Engine1.4T 150 L4
ColorOther
Seats-

Q&A

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After the vehicle arrived at the port, it was found that the rubber parts of the chassis (such as dust covers and engine mounts) had extensive cracking. Does this fall under the compensation for "certain repair parts compensation"?

Absolutely not. The aging and cracking of rubber parts are inevitable over time and are a normal manifestation of vehicle depreciation. Our compensation only covers sudden and catastrophic mechanical failures, such as engine cylinder scoring or transmission gear breakage.

For claims due to damage in transit, will the insurance company's compensation be paid directly to the buyer or the seller?

Under CIF terms, the beneficiary of the insurance policy will be endorsed to the buyer. Once the claim is successful, the insurance company's foreign currency compensation will be directly deposited into the buyer's designated overseas company or personal account.

What are your assessment criteria and repair recommendations for vehicles with "slight oil seepage (non-dripping)" in the engine or transmission?

As rubber seals age, "slight oil seepage (oil stains but no dripping)" is very common in used cars and is not considered a major fault. Our recommendation is: as long as the oil level does not drop abnormally, just clean and monitor it regularly after arrival, without the need to immediately incur high costs to disassemble and replace the seals.