If the delays are due to policy-related force majeure like customs system upgrades, or if our documentation errors lead to short shipments, all additional demurrage and storage fees incurred at ports within China will be borne by sellwellauto, and the buyer will not have to pay a cent.

Comparing quotes properly means comparing the same thing: 1. Normalize the scope: some quotes include inland transport, export clearance, inspection and ocean freight, others are FOB only. Ask each exporter for a line-item breakdown so you can compare like with like. 2. Check what is excluded: port charges at destination, customs duties, homologation and registration are almost always on you. Get a written list of everything NOT included. 3. Look beyond the number: a quote 10-15% below the market usually means the car has an issue (accident history, rolled-back mileage, pending lien) or the exporter plans to cut corners on inspection and loading. 4. Verify the exporter: business license, export qualification, recent shipment records, and references from buyers in your region. A realistic quote from a verifiable exporter is worth more than a bargain that turns into a dispute. Always pay against milestones with inspection before balance payment.

Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.