For dealers who purchase the same brand models in bulk over a long term, we can coordinate senior technicians domestically to offer paid, regular Zoom video technical Q&A to resolve the issues you encounter locally.

If the delays are due to policy-related force majeure like customs system upgrades, or if our documentation errors lead to short shipments, all additional demurrage and storage fees incurred at ports within China will be borne by sellwellauto, and the buyer will not have to pay a cent.

Yes, but this falls under EXW (Ex Works) terms. In this case, the seller's risk transfers at the moment the goods are ready at the warehouse. Any subsequent domestic trucking accidents, customs inspections at the port, or issues with obtaining export licenses will be fully borne by your designated freight forwarder.