As long as you provide us with a genuine and valid bank SWIFT MT103 wire transfer message (receipt) within the payment deadline specified in the contract, we will reserve the vehicle and continue with the port operations, even if the funds are held up in the intermediary bank for several days.

Vehicles sold domestically in China only have the "Environmental Information List" and the "Vehicle Qualification Certificate," which are not the COC of the European system. We will provide a notarized English translation of the Chinese qualification certificate. If local customs strictly require the original European COC, the vehicle will not be able to clear customs.

Yes. For software crashes, a forced restart (Hard Reset) can usually be done with a specific combination of physical buttons or by disconnecting the negative terminal of the 12V battery for 5 minutes to recover. We will send you these engineering operation manuals.