Handling claims with an overseas exporter works best when expectations are set before payment. Prevention: put the inspection standard, photo/video evidence requirements, and a dispute clause into the sales contract. Keep all chat records and payment receipts. Typical process if issues arise: 1) Notify the exporter within 48-72 hours of delivery with photos/videos as evidence. 2) Most disputes fall into two buckets: shipping damage (handled via marine insurance — this is why insurance matters) or undisclosed mechanical defects (handled per contract, often via partial refund, spare parts, or repair cost sharing). Realistic expectations: exporters rarely accept returns, so negotiate compensation instead. A reputable company will usually cover reasonable repair costs for defects confirmed to pre-exist shipment. Tip: for higher-value cars, hire a local third-party inspection at destination as final evidence — it strengthens any claim significantly.

For gasoline cars, insist on a compression test: each cylinder should read within 10-15% of the others, and the actual values should match factory specs for that engine. A single low cylinder points to worn rings or valve problems that idle checks will never reveal. A leak-down test goes further. It pressurizes each cylinder and measures how much air escapes and where. Air hissing from the oil filler cap means ring wear; from the intake or exhaust means valve issues; bubbles in the radiator coolant mean a head gasket problem. This is the single most revealing test for engine condition. Also request OBD scan data with freeze-frame records, a coolant system pressure test (to catch hidden leaks), and an inspection of the timing belt or chain condition with service history. For electric vehicles, compression tests don't apply — instead ask for a battery health report from the BMS, motor insulation readings, and a road test logging any inverter or drive-unit fault codes. A written report with photos or video of each test is essential evidence for your records.

Yes, but you must provide a legally certified Power of Attorney (POA) authenticated by your country's notary or embassy. Contracts signed without legal authorization will not be recognized by our Ministry of Justice.