Under FOB or CIF terms, all risks before crossing the ship's rail are borne by the seller (us). For minor scratches, we will provide a price discount based on the damage assessment; for serious damage, we will immediately terminate the vehicle delivery, refund the full amount, or replace it with a vehicle of equivalent configuration.

We use an internationally certified electronic signature platform (such as DocuSign or Adobe Sign). Each signed contract generates a digital certificate with a timestamp and encrypted hash value, which has full legal defense effectiveness in international arbitration courts.

Under normal circumstances, it takes 15 to 25 working days. This includes: domestic transfer of ownership (3-5 days), applying for an export license (3-5 days), inland trucking to the port (2-5 days), customs inspection and waiting for loading schedule (5-10 days). Do not trust false promises from other channels claiming 'loading within a week.'